MahaRERA to form 15 conciliation teams to resolve homebuyers' complaints
Of these, 10 conciliation teams will take care of matters related to homebuyers from the Mumbai Metropolitan Region (MMR) while the rest five will be for the Pune real estate market.
The MaharashtraReal Estate RegulatoryAuthority (MahaRERA) has decided to form nearly 15 conciliation teams comprising two members each, one from realty developers’ industry body and another from consumer forums, representing homebuyers.
Of these, 10 conciliation teams will take care of matters related to homebuyers from the Mumbai Metropolitan Region (MMR) while the rest five will be for the Pune real estate market.
“For now, we are setting up conciliation teams for MMR and Pune as most of the complaints we are receiving from homebuyers are for projects from these markets. If necessary, we can create separate teams for other key cities later on,” MahaRERA chairperson Gautam Chatterjee told ET.
This is being done in the backdrop of MahaRERA receiving many complaints and wants to create a filter. This body can be approached by homebuyers and builders for reaching a consensus, thus leaving only matters that cannot be resolved for MahaRERA's intervention.
Members of realty developers’ associations, including pan-India bodies such as National Real Estate Development Council (NAREDCO) and the Confederation of Real Estate Developers Association of India (CREDAI), apart from state level body the Maharashtra Chamber of Housing Industry (MCHI) will be part of these benches. The bench will have members from voluntary consumer organization Mumbai Grahak Pnachayat to represent homebuyers.
“We are in the process of setting up an Alternate Dispute Resolution mechanism through these conciliation committees, and are optimistic that we will be able to start operations from January 1,” said Shirish Deshpande, president of Mumbai Grahak Panchayat (MGP).
Under this mechanism, homebuyers’ complaints against builders can be resolved through a consensus. If there’s no consensus, the homebuyer will have the option to lodge a formal complaint against the builder in MahaRERA.
Maharashtra is one of the first states to notify rules and establish the MahaRERA after all sections of the Real Estate (Regulation & Development) Act, 2016, came into force on May 1.
Ever since the authority has been formed, a lot of homebuyers have flocked to the regulator with their complaints against builders on various issues including delay in delivery, refund of money and misrepresentations by the developer.
The authority has been swift in its hearings of these complaints and delivering verdicts. However, it has been noticed that many of the complaints are finally withdrawn after the complainant and respondent reached an agreement. The authority has now decided to set up these benches to ensure that number of complaints reaching them are fewer after taking care of such cases that can be resolved through consensus.
[ Kailash Babar for ET Realty]
The MaharashtraReal Estate RegulatoryAuthority (MahaRERA) has decided to form nearly 15 conciliation teams comprising two members each, one from realty developers’ industry body and another from consumer forums, representing homebuyers.
Of these, 10 conciliation teams will take care of matters related to homebuyers from the Mumbai Metropolitan Region (MMR) while the rest five will be for the Pune real estate market.
“For now, we are setting up conciliation teams for MMR and Pune as most of the complaints we are receiving from homebuyers are for projects from these markets. If necessary, we can create separate teams for other key cities later on,” MahaRERA chairperson Gautam Chatterjee told ET.
This is being done in the backdrop of MahaRERA receiving many complaints and wants to create a filter. This body can be approached by homebuyers and builders for reaching a consensus, thus leaving only matters that cannot be resolved for MahaRERA's intervention.
Members of realty developers’ associations, including pan-India bodies such as National Real Estate Development Council (NAREDCO) and the Confederation of Real Estate Developers Association of India (CREDAI), apart from state level body the Maharashtra Chamber of Housing Industry (MCHI) will be part of these benches. The bench will have members from voluntary consumer organization Mumbai Grahak Pnachayat to represent homebuyers.
“We are in the process of setting up an Alternate Dispute Resolution mechanism through these conciliation committees, and are optimistic that we will be able to start operations from January 1,” said Shirish Deshpande, president of Mumbai Grahak Panchayat (MGP).
Under this mechanism, homebuyers’ complaints against builders can be resolved through a consensus. If there’s no consensus, the homebuyer will have the option to lodge a formal complaint against the builder in MahaRERA.
Maharashtra is one of the first states to notify rules and establish the MahaRERA after all sections of the Real Estate (Regulation & Development) Act, 2016, came into force on May 1.
Ever since the authority has been formed, a lot of homebuyers have flocked to the regulator with their complaints against builders on various issues including delay in delivery, refund of money and misrepresentations by the developer.
The authority has been swift in its hearings of these complaints and delivering verdicts. However, it has been noticed that many of the complaints are finally withdrawn after the complainant and respondent reached an agreement. The authority has now decided to set up these benches to ensure that number of complaints reaching them are fewer after taking care of such cases that can be resolved through consensus.
[ Kailash Babar for ET Realty]
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